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Forum Thread

Bug: Verification email isn’t coming

Forum-Index → Bug Reports → Resolved → Bug: Verification email isn’t coming
LALVOE
OFFLINE
Trainerlevel: 65

Forum Posts: 899
Posted: Sat, 10/08/2024 02:46 (3 Months ago)
I saw that I’ve received a notification to verify my email again, and I went to the settings and had it send the email, but it’s been a lot longer than the few minutes it said it could take for me to receive the email and I still haven’t received it. And I received the email instantly whenever I verified it on the old server.

It let me request that another one be sent, so I’ve tried that. And I’ve also checked every folder in my email for it, but it’s not in spam or anywhere.

Yeah, it’s been over four hours and I’ve requested it to be sent again twice and still haven’t gotten it.
Csoxi
ONLINE
Trainerlevel: 125

Forum Posts: 45
Posted: Sat, 10/08/2024 12:50 (3 Months ago)
Yeah,i got the same problem...

LALVOE
OFFLINE
Trainerlevel: 65

Forum Posts: 899
Posted: Sat, 10/08/2024 22:48 (3 Months ago)
Good to know it’s not just me, I guess. Shame it still hasn’t been fixed, though. I guess Riako has a lot on his plate.
Riako
ONLINE
Trainerlevel: 70

Forum Posts: 2,769
Posted: Sun, 11/08/2024 07:04 (3 Months ago)
The issue should now be fixed. Please test it and let me know if the issue persists.
LALVOE
OFFLINE
Trainerlevel: 65

Forum Posts: 899
Posted: Sun, 11/08/2024 07:42 (3 Months ago)
I did receive the email this time, but it took several minutes and went to spam.
Shiny
ONLINE
Trainerlevel: 66

Forum Posts: 13
Posted: Sun, 11/08/2024 08:09 (3 Months ago)
I didn't receive anything :x
Riako
ONLINE
Trainerlevel: 70

Forum Posts: 2,769
Posted: Sun, 11/08/2024 09:41 (3 Months ago)
Shiny: have you tried receiving another one, and have you checked your SPAM?
Shiny
ONLINE
Trainerlevel: 66

Forum Posts: 13
Posted: Sun, 11/08/2024 11:38 (3 Months ago)
I changed my email and it worked :) but I received it in SPAM
Riako
ONLINE
Trainerlevel: 70

Forum Posts: 2,769
Posted: Sun, 11/08/2024 12:22 (3 Months ago)
If you can, mark it as not-SPAM so your mail provider learns to trust PH. Since we've got a new server, they don't know our IP Address yet and might filter it out wrongly.
Snowfrost
OFFLINE
Trainerlevel: 47

Forum Posts: 7
Posted: Tue, 13/08/2024 07:42 (3 Months ago)
I also got the request to verify my email last night, and while I did get the email, I got two haha
The first took 3 hours and went to spam, and the second came 3 hours after the first, but didn't land in my spam :3