Forum Thread

Just around a week ago, I watched a PH video from around 2 years ago. It mentioned that PH had 300+ online users regularly, but now it has 100, going up to 200 during thw first round of scs, but going down after that.
As I'm writing this, it went below 100.

This shocked me. In my few weeks of being a player, this website has been great, nice players, nice features etc. So a bunch of people leaving confused me.

So I went to find complaints in forums, and I agree with some of them.
1 complaint said that the enforcement of rules is inconsistent. Meaning that some users got away with serious issues while others were warned or temporarily banned for minor ones.

Someone I know posted on a feed wishing his friend happy birthday. He used a nickname only him and his friend knew about, but was spoken to by a mod because of naming or shaming. The problem was resolved though, but it is these little things that may add up to cause a user to potentially leave. This brings me to my next point.

Another was about user complaints. I assume the problem that happened above was the cause of a user complaining about it, and a mod should not take action unless it is reviewed by other mods, or maybe Riako.

Going back to inconsistent enforcement of rules, someone got banned for a month, because of AI detection. But other users can get away with multiple accounts, millions of coinflips for hours on end. The user's suggestions were to create an appeal system, train mods to help banned players and have a mod approval for auto bans.
As no mod has replied to it, and the affected user still being online but not saying anything about it, I assume it hasn't been implemented, but I will update this thread when I know more.

A same forum that I mentioned earlier also said that at a point in time, only 1 to 2 mods are online, and they are usually wiki staff or spriters. If like the user above, other users are also banned for AI wrongly accusing them, and no way to contact someone who can help, they would most likely not be interested in the site anymore.
Even if they could, there won't be anyone who can help online, and a premium user may lose a few days of premium, either bought with irl money or hard work, grinding for nuggets.

This isn't really a complaint, but a suggestion. I know that users like new features or events. We hit 200 online users during the first round of scs, and ik from other games that users get impatient when a game does not update after while, and may stop playing temporarily, bringing down the reputation of the site. I am not asking Riako to work 247 coding new features ofc, but I feel that he could hire coders or make more r events.

When I first started playing, I couldn't progress much, but I think I'm here at my progress rate today because I received external help. Even now, I struggle to advance in the game. Making PD is something quite hard in this game. You either click for hours on end, or hatch and sell Pokémon for low prices (at lower levels). This makes it hard for newer players to advance in this game, and I know from experience that it makes you very demotivated.

So my suggestions:
1. More and better trained mods (faster replies, and mods with authority online almost all the time)
2. A way to appeal when warned or banned
3. More coders or more events, such as scs style emera beach fishing, hatching eggs or even leveling Pokémon.
4. A way to refund things like premium when a user is banned unfairly
5. Mod approval before banning or warning
6. Multiple mods looking at a reported case, not just 1

This is not meant to direct hate or harm to anyone in any form, I apologize if it seems like it.

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I 100% love and support this idea I think it would be great

I just looked at the application page and PH is currently not looking for more moderators... Which I agree, should be changed, the active community may have shrunk severly, but even in a small community a good moderation is necessary. Maybe there should be more purchaseable bonuses aside from Premium, so Riako is better supported/motivated.
Germany is very tough with earning money though, so I can see how it might be complicated for them to find a way to earn money with PH.
Maybe they also feel overwhelmed or bored with PH by now, it's been a long time. Hopefully Riako is able to make the best decision for Pokeheroes.

I have a suggestion. When someone loses a pokemon(traded, auctioned, ect) they also lose the data in their pokedex. I think it would be better if we kept the data. Your ideas are good btw.

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I 100 percent agree, but shouldn't this be posted in the suggestion's page?

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Title: 2

2 people I know of are quitting. 1 because of personal life, and one because the site is too boring for them. The user wanted more events. The user also said when they joined not many people were leaving. I really hope to see Riako hiring more mods and coders. If this continues, Pokeheroes may not be getting these 180 users online anymore.

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