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Forum Thread

Email Verification

Forum-Index → Bug Reports → Resolved → Email Verification
AnimeFreak
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Trainerlevel: 52

Forum Posts: 36
Posted: Fri, 14/10/2022 05:10 (2 Years ago)
I've been trying for 3 days now to get my Email Verification email in my email, but it never showed up. I checked in my spam, I made sure it was being sent to the correct email, but I still get nothing. I sent another and another and it still never showed up. I'm not sure if it's a bug or not, but I'm at a loss of what to do about it.
Fire Types Forever!


AllyBear
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Trainerlevel: 77

Forum Posts: 200
Posted: Wed, 26/10/2022 19:08 (2 Years ago)
Hey, I'm having the same issue and I've been trying for days now. Even tried switching it to my other email accounts and still nothing.
~Ally
Thalleous
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Trainerlevel: 22

Forum Posts: 58
Posted: Wed, 26/10/2022 19:41 (2 Years ago)
Exact same thing happening to me.
solo34
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Trainerlevel: 61

Forum Posts: 29
Posted: Wed, 26/10/2022 20:31 (2 Years ago)
Same thing is happening to me
Absbor
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Trainerlevel: 78

Forum Posts: 1,087
Posted: Sun, 30/10/2022 06:33 (2 Years ago)
problems are piling up again ig. :-/
KD6-37
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Trainerlevel: 87

Forum Posts: 91
Posted: Tue, 08/11/2022 04:07 (2 Years ago)
I'm having the same problem. Email address is correct, nothing in spam, and I had previously received verification emails with no issue, the last one being from August of this year. But now I'm receiving nothing. I use gmail.
RoyalGecko
ONLINE
Trainerlevel: 77

Forum Posts: 740
Posted: Tue, 08/11/2022 17:15 (2 Years ago)
Same issue, i know ive never changed my email. Ive checked all the areas of my email ot could be (i.e. inbox, spam) but its not there

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amnesiacJournal
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Trainerlevel: 39

Forum Posts: 18
Posted: Wed, 09/11/2022 01:29 (2 Years ago)
yep, im having the same issue. tried sending it three times over the course of a couple days. tried changing my email to the correct spelling in case that was it but it was already spelled correctly
ShinxThunderFangCrunch
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Trainerlevel: 79

Forum Posts: 546
Posted: Wed, 09/11/2022 07:39 (2 Years ago)
Isn't working for me either, I tried mobile and computer to see if it would make a difference and still nothing. Checked to make sure nothing had happened to change my email but there's no change there so I don't know what to do from here besides say it's also happening to me...
Just remember: You can't prove God didn't crawl out of the ocean.
_Nyx_
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Trainerlevel: 95

Forum Posts: 131
Posted: Wed, 09/11/2022 08:06 (2 Years ago)
Same here. I've been here for multiple years now and not once did it work for me ㄟ(▔ ,▔)ㄏ
They/them pronouns please

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Senbonzakura
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Trainerlevel: 40

Forum Posts: 9
Posted: Wed, 09/11/2022 08:23 (2 Years ago)
I too am having the same issue. Email is correct. Never changed. Nothing in spam. I just never receive a verification email. I too use Gmail.
MysteCat
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Trainerlevel: 32

Forum Posts: 6
Posted: Sat, 12/11/2022 01:16 (2 Years ago)
Same... there's nothing in spam and my email is correct
solonium
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Trainerlevel: 55

Forum Posts: 215
Posted: Wed, 16/11/2022 09:45 (2 Years ago)
Currently experiencing that problem too ;~;

I swore it worked last time
Now it isn't
Doubled checked everything (Spam, inbox, ETC)
It isn't there
XxSimpAtheticxX
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Trainerlevel: 32

Forum Posts: 10
Posted: Wed, 16/11/2022 15:32 (2 Years ago)
Ive been having a panic attack over this for like a week now, glad to see it isnt just me.
I hope this gets fixed

~XoXo SimpAthetic~


Riako
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Trainerlevel: 70

Forum Posts: 2,769
Posted: Wed, 16/11/2022 17:49 (2 Years ago)
Please try again once more. I've implemented a fix which worked for me personally. Make sure to check your SPAM-folder and move the mail to the regular inbox if possible.
AllyBear
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Trainerlevel: 77

Forum Posts: 200
Posted: Wed, 16/11/2022 22:15 (2 Years ago)
Still isn't working for me 😔
~Ally
KD6-37
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Trainerlevel: 87

Forum Posts: 91
Posted: Thu, 17/11/2022 00:02 (2 Years ago)
Sadly still not working for me either. It's not in spam.
Okami_Scratch
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Trainerlevel: 71

Forum Posts: 968
Posted: Thu, 17/11/2022 00:17 (2 Years ago)
Not working for me either
Riako
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Trainerlevel: 70

Forum Posts: 2,769
Posted: Sat, 19/11/2022 16:50 (2 Years ago)
The problem is that Pokeheroes currently has a bad reputation on GMail, so they reject our mail. This is because we hadn't fulfilled their high (new) standards for a month or two. We do fulfill these standards now, but GMail takes some time until they "trust" again. Probably around 30-60 days. In the meantime, you can help by sending a short mail to [email protected], so that GMail understands that you ARE interested in receiving mail from PH.
And if you do receive mail from PH, make sure to move it from your spam folder to your regular inbox. This also helps greatly.

Sorry for the inconvenience. :/
Riako
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Trainerlevel: 70

Forum Posts: 2,769
Posted: Tue, 27/12/2022 10:32 (1 Year ago)
The issue should now be fixed (for the most part). Gmail trusts us a lot more now and about 95% of all emails now go through again (perhaps in your SPAM folder). Please try the verification again and move the mail from the spam folder to your regular inbox to help us further increase PH's reputation. Thanks!