Forum Thread

Issue Buying Nuggets in the Item Shop

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SilkySelkie

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Trainerlevel: 93

Forum Posts: 52

                                                Posted: Fri, 01/03/2019 16:08                                                (5 Years ago)
                                            

Hey ya'll.

I'm not sure if this is a bug or not, brought upon by the new https update, so I figured I'd ask around.

As stated in the thread title, I'm having an issue buying nuggets in the item shop. I've been getting the following error message:

"2207: A valid User ID is required to complete this transaction. Please make sure you input your details correctly and try again. Otherwise, contact our customer support for further assistance at help.xsolla.com."

I'm not sure if this is an error on the PokeHeroes side, or the xsolla side, but I can't enter any information period. For relevancy's sake, I'll note that I'm attempting to pay via Debit/Credit.

The card I had on file pulled up the error message, and trying to edit/add new information pulls the error message as well.

Anyone else having this problem, or is it just me? And have you found any solutions to it?

Thanks!

Selkie

Pr0v3n

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Trainerlevel: 23

Forum Posts: 12

                                                Posted: Fri, 01/03/2019 16:43                                                (5 Years ago)
                                            

Same boat dude. Haven't heard anything back on my ticket. As a new player, who would like to spend some money, it's really discouraging to just have stuff not work. Hope it's fixed soon.

~Sly~

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Trainerlevel: 36

Forum Posts: 110

                                                Posted: Sun, 03/03/2019 10:28                                                (5 Years ago)
                                            

I'm getting the same issue with PayPal, it's probably an error on xsolla side.

Sprites by Error

Cathartic

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Trainerlevel: 52

Forum Posts: 228

                                                Posted: Sun, 03/03/2019 14:16                                                (5 Years ago)
                                            

The only thing I could think of is, is your profile verified? Like have you gone to your e-mail and verified your account? That's the only thing I can think of when it says "A valid User-ID"

SilkySelkie

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Trainerlevel: 93

Forum Posts: 52

                                                Posted: Sun, 03/03/2019 18:21                                                (5 Years ago)
                                            

@AuraBloodWolf yeah, I've done that everytime I've been prompted. I'm really not sure what's going on. -_-

Ephenia

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Trainerlevel: 101

Forum Posts: 1,145

                                                Posted: Mon, 04/03/2019 02:39                                                (5 Years ago)
                                            

Everyone has been having this issue, it will get fixed soon.

SilkySelkie

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Trainerlevel: 93

Forum Posts: 52

                                                Posted: Mon, 04/03/2019 18:32                                                (5 Years ago)
                                            

Looks like this has been fixed, at least for me!