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Forum Thread

Nuggets issue

Forum-Index → Bug Reports → Resolved → Nuggets issue
carterd888
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Trainerlevel: 59

Forum Posts: 348
Posted: Mon, 06/08/2018 04:54 (6 Years ago)
for some reason i cant purchase nuggets, told riako but no reply...

if i cant buy nuggets i will sell off my acc...

thanks...

=(

Riako
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Trainerlevel: 70

Forum Posts: 2,769
Posted: Mon, 06/08/2018 07:07 (6 Years ago)
As you told me via palpad, that's the error message:

"3032: Sorry, the payment cannot be completed now. Please try again later or contact Xsolla customer support"

Well, did you contact the xsolla support?
There's a contract link at the bottom of the payment interface.
And how long have you waited before trying again?
carterd888
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Trainerlevel: 59

Forum Posts: 348
Posted: Mon, 06/08/2018 07:41 (6 Years ago)
the issue is my bank thinks they are fraud so i cant do anything without going in branch to see bank, tried every payment method but i only have the 1 bank account and it does not trust it =/

Riako
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Trainerlevel: 70

Forum Posts: 2,769
Posted: Mon, 06/08/2018 10:06 (6 Years ago)
Well if your bank doesn't trust XSolla payments then I'm afraid there's nothing we can do about that either. The only thing that could be done is that you contact the bank directly.

Though, I think there are also ways to pay by cash. XSolla also accepts some gift cards that you can buy at shops.