Forum Thread

Why can't I log out

Forum-Index → Bug Reports → Resolved → Why can't I log out

Absbor

ONLINE
Trainerlevel: 77

Forum Posts: 1,087

                                                Posted: Tue, 07/06/2022 20:39                                                (2 Years ago)
                                            

I didn't know this complaint thread doesn't exist yet, seeing how many people have complained being about being unable to log out, when clicking on the >

< button. many times it just refreshes the site without logging me out.
Why does it do it? Is it fixable?

to find the thread again type: Dewgong

CatLady

ONLINE
Trainerlevel: 103

Forum Posts: 8,584

                                                Posted: Tue, 07/06/2022 21:00                                                (2 Years ago)
                                            

I can log out without any issues, so I don't think it's a PH-issue. Which browser are you using? Do you get the "Do you want to log out?" prompt?

Credits for avatar to ~Cookie~

Kitties! Riako has no idea what he unleashed with that update🙀
Collecting Lovely Larvesta and Silly Seel Plushies~
Looking for Ice Gems and Flying Gems here! Help me hunt a Shiny Articuno!
(You can win your own non-shiny Articuno in return)
Breeding events for the cause here!

~My_Witness~

OFFLINE
Trainerlevel: 16

Forum Posts: 151

                                                Posted: Tue, 07/06/2022 21:04                                                (2 Years ago)
                                            

What she said. I don't have any problems either. It prob depends on the type of browser. Sometimes when I was on a different browser, some pop ups would not show at all. So right now, I use Google and always use it

Absbor

ONLINE
Trainerlevel: 77

Forum Posts: 1,087

                                                Posted: Tue, 07/06/2022 21:06                                                (2 Years ago)
                                            

@CatLady, I'm using chrome. Sometimes other browsers like mozlla. I always get the "Do you want to log out?" prompt, but it just reloads the site from time to time instead. :-(

I've read on the notification wall, that other users get it too and not me alone. Tho I forgot who else has the problem.

CatLady

ONLINE
Trainerlevel: 103

Forum Posts: 8,584

                                                Posted: Tue, 07/06/2022 21:12                                                (2 Years ago)
                                            

I've tried it on all my browsers and the page was never refreshed.
Maybe somewhere in your cache it's forgetting to delete the login-data?
I'll try and see if I can find different reasons, but like I said, I'm not entirely sure it's a PH-issue ^^'

Absbor

ONLINE
Trainerlevel: 77

Forum Posts: 1,087

                                                Posted: Tue, 07/06/2022 21:23                                                (2 Years ago)
                                            

What does "delete the login-data" mean? Does it mean I'm not allowed to use the auto password sync, since it wouldn't work otherwise?

CatLady

ONLINE
Trainerlevel: 103

Forum Posts: 8,584

                                                Posted: Tue, 07/06/2022 21:57                                                (2 Years ago)
                                            

I have no idea what that is (':
I simply meant that it might forget to forget your log-in information in the cache memory, hence why you don't log out [and my question to try clearing your cache]

LUCKILYRICHNESS

OFFLINE
Trainerlevel: 69

Forum Posts: 655

                                                Posted: Wed, 08/06/2022 02:39                                                (2 Years ago)
                                            

@Absbor: What PH basically does is that it stores info that you are logged in in your browser cookies, so that you don't have to re-login everytime you open the site. So when you log out, it deletes that particular info from the cookies, meaning you have successfully logged out, and next time you try open PH, it asks you to log in.

You can try clearing browser cookies. (On the URL, click the padlock icon on the left side of the URL, click on Cookies, and remove all of them, then refresh the site. You will be logged out. Also, none of the auto-login info/auto password fill will be deleted, so rest assured.)

If this is a browser issue (which it probably is, as I too am able to log out without any issues), this might help.

Furret

OFFLINE
Trainerlevel: 120

Forum Posts: 2,894

                                                Posted: Wed, 08/06/2022 03:05                                                (2 Years ago)
                                            

I experience the same 'issue'. I am also a chrome user.

This has been a persistent thing on both of my devices, even after cache clears.

Absbor

ONLINE
Trainerlevel: 77

Forum Posts: 1,087

                                                Posted: Wed, 08/06/2022 07:19                                                (2 Years ago)
                                            

@Lucki, I generally clean my caches, even the sites I'm on. Basically my history since my internet is kinda bad, but I know it's not my routers fault that I can't log out. But it still happens. :-(

CatLady

ONLINE
Trainerlevel: 103

Forum Posts: 8,584

                                                Posted: Wed, 08/06/2022 07:32                                                (2 Years ago)
                                            

I've been able to log out on Chrome without any issues.
Do you have the latest version?

Absbor

ONLINE
Trainerlevel: 77

Forum Posts: 1,087

                                                Posted: Wed, 08/06/2022 07:34                                                (2 Years ago)
                                            

Yes.

sampokoski

OFFLINE
Trainerlevel: 36

Forum Posts: 478

                                                Posted: Wed, 08/06/2022 07:43                                                (2 Years ago)
                                            

I can log out too

Maybe your internet is not well enough?

Absbor

ONLINE
Trainerlevel: 77

Forum Posts: 1,087

                                                Posted: Wed, 08/06/2022 11:41                                                (2 Years ago)
                                            

@Reshiram, like I said, it's not a problem of the internet. It doesn't happen all the time. It's like a random glitch that happens time from time. :-(

CatLady

ONLINE
Trainerlevel: 103

Forum Posts: 8,584

                                                Posted: Sun, 12/06/2022 22:50                                                (2 Years ago)
                                            

Internet can glitch out from time to time too. I have an ethernet cable for emergencies, because sometimes my "very good" [all bars] internet decides to just. . . pretend it doesn't have all bars and throw out "Your internet is slow" warnings (on the sites that require a certain speed/consistency).

The dificulty in identifying the problem is the fact that
1. It's inconsistent
2. It's not happing for all users

If it happened to everyone, we could be fairly certain it was the site causing it. However, it's not happening to everyone, so it really might be a setting issue or an internet issue that causes a glitch from time to time.

Absbor

ONLINE
Trainerlevel: 77

Forum Posts: 1,087

                                                Posted: Mon, 13/06/2022 05:08                                                (2 Years ago)
                                            

ok, thank you for taking the time to help me. :-)