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Forum Thread

My Storage Box Page Gets Stuck..

Forum-Index → Bug Reports → Resolved → My Storage Box Page Gets Stuck..
Dokaro
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Trainerlevel: 19

Forum Posts: 9
Posted: Sun, 17/06/2018 11:32 (6 Years ago)
I am a new User. When I Log in i always get stuck . I am currently not able to move my party pokemons to other boxes.. pls try to solve as fast as possible..
Regards
SummonGod c:
SilverStar
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Trainerlevel: 87

Forum Posts: 1,804
Posted: Sun, 17/06/2018 11:44 (6 Years ago)
Could you explain what you mean by 'stuck'? ^^ As in the pokemon won't move into another box after you've selected the box or does the storagebox page not load?

Art credit: gelatin
Dokaro
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Trainerlevel: 19

Forum Posts: 9
Posted: Sun, 17/06/2018 13:04 (6 Years ago)
Hi,
I meant that the Pokemon Wont Move into The storage Boxes.. My starter is giving me all this trouble...
SilverStar
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Trainerlevel: 87

Forum Posts: 1,804
Posted: Sun, 17/06/2018 13:27 (6 Years ago)
You've selected the pokemon, clicked 'move' then clicked a storage box right? ^^

Art credit: gelatin
Riako
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Trainerlevel: 70

Forum Posts: 2,766
Posted: Sun, 17/06/2018 13:30 (6 Years ago)
And could you also maybe show us a screenshot of how the storage box page looks to you? :) That would greatly help us!
Dokaro
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Trainerlevel: 19

Forum Posts: 9
Posted: Sun, 17/06/2018 14:03 (6 Years ago)
Silverstar :Yes I did Exactly that with all my pokes but my starter pokemon doesn't get moved when i try to move it...
Riako: hey, Here you go: https://prntscr.com/jvxw3n
CatLady
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Trainerlevel: 103

Forum Posts: 8,581
Posted: Sun, 17/06/2018 17:29 (6 Years ago)
So, you can move every pokémon, except your starter?
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Kitties! Riako has no idea what he unleashed with that update🙀
Collecting Lovely Larvesta and Silly Seel Plushies~
Looking for Ice Gems and Flying Gems here! Help me hunt a Shiny Articuno!
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Dokaro
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Trainerlevel: 19

Forum Posts: 9
Posted: Mon, 18/06/2018 17:04 (6 Years ago)
Hey, And Yes I can move every hatched pokemon except my starter...
Riako
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Trainerlevel: 70

Forum Posts: 2,766
Posted: Mon, 18/06/2018 19:30 (6 Years ago)
That's very weird. I just tried it out and was able to move your Starter to any of your boxes without any problem.

Does it show any kind of error? And could you maybe try it with a browser and tell us if it works? o:
Dokaro
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Trainerlevel: 19

Forum Posts: 9
Posted: Tue, 19/06/2018 10:32 (6 Years ago)
I could move it with My firefox brower.. I wasn't able to move using chrome.. Do u Know any reasons ?
Riako
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Trainerlevel: 70

Forum Posts: 2,766
Posted: Tue, 19/06/2018 12:26 (6 Years ago)
Do you have special add-ons installed on your chrome browser?

It may also help if you do the following:
1. Go to the Storage Box page.
2. Press F12. A developer menu should open
3. In the developer menu, go to "Network"
4. Try to move your starter Pokemon to a box
5. In the network window, you should now see a new element called "move_pkmn.php". Click on it.
6. Take a screenshot.
7. In the developer menu, go to "Console".
8. Take a second screenshot

That would greatly help us, thank you! :)
Dokaro
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Trainerlevel: 19

Forum Posts: 9
Posted: Tue, 19/06/2018 14:35 (6 Years ago)
Riako I don't have any Special add-ons installed ...And also I can't open the developer menu as my F12 has the function to increase brightness. When I press F12 only Brightness gets increased and nothing else happens.
CatLady
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Trainerlevel: 103

Forum Posts: 8,581
Posted: Tue, 19/06/2018 14:41 (6 Years ago)
If the F12-button doesn't work, you can just right-click and choose "inspect element" [should be the final option in the menu after right-clicking] or press ctrl + shift + i
Either of those should open the developer menu that Riako mentioned.
Credits for avatar to ~Cookie~

Kitties! Riako has no idea what he unleashed with that update🙀
Collecting Lovely Larvesta and Silly Seel Plushies~
Looking for Ice Gems and Flying Gems here! Help me hunt a Shiny Articuno!
(You can win your own non-shiny Articuno in return)
Breeding events for the cause here!
Dokaro
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Trainerlevel: 19

Forum Posts: 9
Posted: Tue, 19/06/2018 15:06 (6 Years ago)
Thanks Catlady :) It worked. Here is the screenshot https://prnt.sc/jws3hl .. I don't know why but it is just empty.. I waited for some time but it was still empty.
Riako
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Trainerlevel: 70

Forum Posts: 2,766
Posted: Wed, 20/06/2018 09:13 (6 Years ago)
No that's not exactly what I meant! :D

That's what it would look like:

1. Open the Developer Menu
If F12 changes the brightness of your notebook, then try pressing Fn + F12. Or, like CatLady said, right-click and "Inspect element"



2. Click on Network, then try to move your Starter to a Box



3. Click on the "move_pkmn.php" - but only once! No double-click
The following window should open on the right:


Maximize that window and take a screenshot. Send it to me via PM please, because it may contain sensitive data.


Really sorry for the troubles, but that's kinda the only way to find out what's the issue! :)